Terms & Conditions

These General Terms and Conditions ("Terms") govern the contractual relationship between Feuer Performance, with its registered office at R. Visconde De Piraja 414, SALA 718, RJ, 22410-905 BRAZIL, registered under 45.153.625/0001-21 ("Provider"), and the user ("Customer") for the use of text-based, personalized chat services ("Service") provided via the Telegram platform.

The Provider complies with applicable EU consumer protection laws, including Directive 2011/83/EU (Consumer Rights Directive), and data protection laws under Regulation (EU) 2016/679 (GDPR).

The Service is intended exclusively for adult entertainment purposes for persons aged 18 years or older (or the age of majority in the relevant jurisdiction, whichever is higher). The Service is of a fantasy nature and provided solely for entertainment. It does not create any real personal, romantic, emotional, or therapeutic relationship between the Customer and any model, moderator, or the Provider. The Service does not constitute professional advice, counseling, therapy, or any form of real-world interaction. No in-person meetings are offered, guaranteed, or permitted under any circumstances.

1.1 These Terms apply to all contracts concluded between the Provider and the Customer for the provision of the Service.

1.2 By accessing the Service or purchasing credits, the Customer confirms that they have read, understood, and fully accept these Terms. Deviating terms from the Customer shall not apply unless expressly agreed in writing by the Provider.

2.1 The contract is concluded only upon the Customer's active confirmation of these Terms (e.g., via checkbox) and the successful purchase of a credit package.

2.2 By confirming these Terms and purchasing credits, the Customer expressly declares and acknowledges that:

• They are at least 18 years old (or the age of majority in their jurisdiction) and fully legally competent.
• The Service is a purely professional, paid fantasy entertainment service with no guarantee of real personal meetings, relationships, or interactions.
• Chats may be conducted by the advertised model or by authorized moderators (chat operators) acting on behalf of and with the express prior written consent of the model. There is no guarantee that any or every message is sent personally by the advertised model. Moderators are trained to represent the model's persona in a manner consistent with the fantasy entertainment nature of the Service.
• They expressly consent to the immediate commencement of the Service upon credit purchase and acknowledge that, by initiating any chat (sending or receiving the first message), they will lose their right of withdrawal pursuant to Article 16(m) of Directive 2011/83/EU, as the Service constitutes a digital service where performance begins immediately.

2.3 The Provider ensures transparency by clearly informing the Customer of the above prior to contract conclusion.

3.1 The Service consists of text-based chats accessible via Telegram, purchased using pre-paid credits.

3.2 Credits are sold in packages. Each message sent or received deducts 1-3 credits, depending on the content type (e.g., text, media). Pricing is displayed transparently before purchase.

3.3 There is no automatic subscription or recurring payment. Each new credit purchase requires renewed active confirmation of these Terms.

3.4 The Service is provided on an "as-is" and "as-available" basis. The Provider does not guarantee uninterrupted access or specific response times.

4.1 All prices are final and displayed clearly before purchase. Prices include VAT at the rate applicable in the Customer's EU Member State of residence (if any), in compliance with EU VAT rules for electronically supplied services.

4.2 Payment is processed exclusively via secure third-party providers (Stripe, PayPal, or cryptocurrency processors). The Customer is responsible for any transaction fees imposed by their payment provider.

4.3 Credits are non-refundable once purchased, except where required by mandatory law (e.g., in case of non-performance due to Provider fault). Used credits are never refunded. Unused credits expire after 12 months of inactivity.

5.1 The Customer undertakes to:

• Use the Service only for lawful purposes and in compliance with these Terms.
• Refrain from sending or requesting illegal, offensive, threatening, harassing, defamatory, abusive, hateful, or otherwise objectionable content.
• Respect the privacy and dignity of models and moderators; no attempts to obtain personal information, arrange real-world meetings, or share chat content publicly without consent.
• Not record, screenshot, distribute, or publish any chat content, images, or media without explicit permission.

5.2 Violations of this section entitle the Provider to immediately block the Customer's access without refund and to claim damages, including legal costs. The Provider may report serious violations (e.g., illegal content) to relevant authorities.

6.1 In accordance with Directive 2011/83/EU, the Customer generally has a 14-day right of withdrawal from the date of contract conclusion (credit purchase), without giving reasons.

6.2 However, the Customer expressly consents to the immediate performance of the digital Service upon credit purchase. By sending or receiving the first message, the Service begins, and the Customer explicitly acknowledges that they thereby lose their right of withdrawal, as performance has commenced with their prior express consent and acknowledgment (Article 16(m) Consumer Rights Directive).

6.3 To exercise withdrawal before Service commencement, the Customer must notify the Provider in writing (e.g., email to contact@feuer.agency) using the model withdrawal form provided below or a clear statement.

6.5 Upon valid withdrawal before Service use, the Provider will refund payments within 14 days using the same payment method.

7.1 The Provider is liable without limitation for intent, gross negligence, and injury to life, body, or health. For slight negligence, liability is limited to foreseeable, typical damages and excludes indirect/consequential losses.

7.2 The Service is fantasy entertainment only. The Provider makes no warranties regarding content accuracy, suitability, or outcomes. The Customer uses the Service at their own risk.

9.1 These Terms are governed by the laws of Estonia, excluding UN sales law (CISG). This choice of law shall apply to the fullest extent permitted and shall not deprive the Customer of the protection afforded by mandatory provisions of the law of their habitual residence in an EU Member State.

9.2 If any provision is invalid, the remainder remains effective.

9.3 The European Commission's ODR platform is available at https://ec.europa.eu/odr for dispute resolution. The Provider is not obliged to participate in dispute settlement procedures before consumer arbitration boards.

9.4 The Provider reserves the right to amend these Terms with reasonable prior notice; continued use of the Service after such amendments constitutes acceptance.