Terms & Conditions

These General Terms and Conditions ("Terms") govern the contractual relationship between Feuer Performance, with its registered office at R. Visconde De Piraja 414, SALA 718, RJ, 22410-905 BRAZIL, registered under 45.153.625/0001-21 ("Provider"), and the user ("Customer") for the use of text-based, personalized chat services ("Service") provided via the Telegram platform.

The Provider complies with applicable EU consumer protection laws, including Directive 2011/83/EU (Consumer Rights Directive), and data protection laws under Regulation (EU) 2016/679 (GDPR).

The Service is intended exclusively for adult entertainment purposes for persons aged 18 years or older (or the age of majority in the relevant jurisdiction, whichever is higher). The Service is of a fantasy nature and provided solely for entertainment. It does not create any real personal, romantic, emotional, or therapeutic relationship between the Customer and any model, moderator, or the Provider. The Service does not constitute professional advice, counseling, therapy, or any form of real-world interaction. No in-person meetings are offered, guaranteed, or permitted under any circumstances.

Contractual Relationship: Any contractual relationship arising from the use of the Platform exists solely between the user and the Platform operator. No contractual, personal, emotional, romantic, or legal relationship is created between users and any creators, models, moderators, or other individuals appearing on or interacting through the Platform. The Platform does not act as an agent, escort service, matchmaking service, or facilitator of real-world encounters. Any expectations of personal meetings, offline contact, or real-world services are expressly excluded.

1.1 These Terms apply to all contracts concluded between the Provider and the Customer for the provision of the Service.

1.2 By accessing the Service or purchasing credits, the Customer confirms that they have read, understood, and fully accept these Terms. Deviating terms from the Customer shall not apply unless expressly agreed in writing by the Provider.

2.1 Age Restriction: Access to and use of the Platform is strictly limited to individuals who are at least eighteen (18) years of age, or who have reached the legal age of majority in their jurisdiction, whichever is higher. By accessing or using the Platform, you represent and warrant that you meet this requirement and that you are legally permitted to view adult-oriented content in your country of residence.

Age Verification: The Platform reserves the right, at any time and at its sole discretion, to request proof of age and/or identity. Failure to provide satisfactory verification, or any indication that a user is underage, will result in immediate suspension or termination of the account, without notice and without any right to refund.

2.2 Adult Content Acknowledgment: The Platform is intended exclusively for adults and contains sexually explicit language, images, audio, and/or other erotic material. By using the Platform, you acknowledge that you voluntarily choose to access such content and that you do not find such material offensive or inappropriate. If you do not wish to be exposed to adult content, or if such content is prohibited in your jurisdiction, you must immediately discontinue use of the Platform.

2.3 The contract is concluded only upon the Customer's active confirmation of these Terms (e.g., via checkbox) and the successful purchase of a credit package.

2.4 By confirming these Terms and purchasing credits, the Customer expressly declares and acknowledges that:

• They are at least 18 years old (or the age of majority in their jurisdiction) and fully legally competent.
• The Service is a purely professional, paid fantasy entertainment service with no guarantee of real personal meetings, relationships, or interactions.
• They expressly consent to the immediate commencement of the Service upon credit purchase and acknowledge that, by initiating any chat (sending or receiving the first message), they will lose their right of withdrawal pursuant to Article 16(m) of Directive 2011/83/EU, as the Service constitutes a digital service where performance begins immediately.

2.5 The Provider ensures transparency by clearly informing the Customer of the above prior to contract conclusion.

Users expressly acknowledge and agree that:

• Interactions, messages, or responses appearing to originate from a creator or persona on the Platform may be generated, assisted, moderated, or entirely produced by:
  • Human moderators
  • Automated systems
  • Artificial intelligence
  • Chatbots
  • Representatives acting on behalf of the creator or the Platform
• The Platform makes no guarantee that communications are conducted directly with a specific individual
• No representation is made as to the personal identity, availability, or direct participation of any creator in any interaction unless explicitly stated
• Moderation, assistance, or automated responses may be used at any time without prior notice
• Chats may be conducted by the advertised model or by authorized moderators (chat operators) acting on behalf of and with the express prior written consent of the model. There is no guarantee that any or every message is sent personally by the advertised model. Moderators are trained to represent the model's persona in a manner consistent with the fantasy entertainment nature of the Service.

By using the Platform, you acknowledge that you may be interacting with moderators, AI systems, or automated responses, and you consent to such interactions.

3.1 The Service consists of text-based chats accessible via Telegram, purchased using pre-paid credits.

3.2 Credits are sold in packages. Each message sent or received deducts 1-3 credits, depending on the content type (e.g., text, media). Pricing is displayed transparently before purchase.

3.3 There is no automatic subscription or recurring payment. Each new credit purchase requires renewed active confirmation of these Terms.

3.4 The Service is provided on an "as-is" and "as-available" basis. The Provider does not guarantee uninterrupted access or specific response times.

4.1 All prices are final and displayed clearly before purchase. Prices include VAT at the rate applicable in the Customer's EU Member State of residence (if any), in compliance with EU VAT rules for electronically supplied services.

4.2 Payment is processed exclusively via secure third-party providers (Stripe, PayPal, or cryptocurrency processors). The Customer is responsible for any transaction fees imposed by their payment provider.

Virtual Credits and Payments:

• Access to paid features, content, or interactions on the Platform requires the use of virtual credits or other digital units issued by the Platform
• Such credits have no cash value, are non-transferable, non-refundable, and may only be used within the Platform
• Unused credits may expire, be reduced, or be removed in cases of prolonged inactivity, account suspension, or account termination
• Upon deletion or termination of an account, whether initiated by the user or the Platform, all remaining credits and access rights are forfeited without compensation

No Refund Policy for Digital Content: Due to the digital nature of the services provided, all purchases of credits, content, or interactions are final. Once a digital service, message, or content has been delivered or accessed, no refunds will be granted. Any refund granted by the Platform shall be entirely at its sole discretion and does not create any obligation or precedent for future refunds.

4.3 Credits are non-refundable once purchased, except where required by mandatory law (e.g., in case of non-performance due to Provider fault). Used credits are never refunded. Unused credits expire after 12 months of inactivity.

Fraud, Chargebacks, and Abuse: Any fraudulent activity, including chargebacks, payment reversals, use of stolen payment methods, or abuse of the payment system, constitutes a material breach of these terms. In such cases, the Platform reserves the right to immediately suspend or terminate the account, void remaining credits, recover losses, and share relevant information with payment providers, financial institutions, or authorities as permitted by law.

5.1 The Customer undertakes to:

• Use the Service only for lawful purposes and in compliance with these Terms.
• Refrain from sending or requesting illegal, offensive, threatening, harassing, defamatory, abusive, hateful, or otherwise objectionable content.
• Respect the privacy and dignity of models and moderators; no attempts to obtain personal information, arrange real-world meetings, or share chat content publicly without consent.
• Not record, screenshot, distribute, or publish any chat content, images, or media without explicit permission.

5.2 Strictly Prohibited Content and Conduct:

• Any depiction of minors or persons who appear under 18, whether real or fictional, including but not limited to age-play, role-play, or "barely legal" themes
• Non-consensual content: coercion, blackmail, extortion, revenge content
• Violence: torture, real harm, or depictions of violence
• Illegal sexual content: incest, bestiality, necrophilia
• Hate speech: racism, degradation based on protected traits, impersonation
• Human trafficking: any content related to trafficking or exploitation
• Escorting/prostitution: arranging real-life sexual encounters, real-world paid sexual services
• Off-platform payments: Users may not attempt to bypass the Platform's payment systems by requesting or offering payments outside the Platform, including but not limited to bank transfers, gift cards, cryptocurrency, or third-party messaging apps. Any attempt to solicit or arrange off-platform payments, services, or real-world encounters may result in immediate account termination.
• Illegal activity: any conduct that violates applicable laws or third-party rights

Zero Tolerance Policy: The Platform maintains a strict zero-tolerance policy toward any form of sexual exploitation of minors, human trafficking, or illegal content. Any such content identified will be removed immediately, relevant accounts permanently terminated, and appropriate reports made to competent authorities.

5.3 Violations of this section entitle the Provider to immediately block the Customer's access without refund and to claim damages, including legal costs. The Provider may report serious violations (e.g., illegal content) to relevant authorities.

6.1 In accordance with Directive 2011/83/EU, the Customer generally has a 14-day right of withdrawal from the date of contract conclusion (credit purchase), without giving reasons.

6.2 However, the Customer expressly consents to the immediate performance of the digital Service upon credit purchase. By sending or receiving the first message, the Service begins, and the Customer explicitly acknowledges that they thereby lose their right of withdrawal, as performance has commenced with their prior express consent and acknowledgment (Article 16(m) Consumer Rights Directive).

6.3 To exercise withdrawal before Service commencement, the Customer must notify the Provider in writing (e.g., email to contact@feuer.agency) using the model withdrawal form provided below or a clear statement.

6.5 Upon valid withdrawal before Service use, the Provider will refund payments within 14 days using the same payment method.

7.1 The Platform is provided on an "as is" and "as available" basis. No guarantees are made regarding availability, response times, emotional outcomes, satisfaction, or continued access to specific features or personas.

7.2 The Provider is liable without limitation for intent, gross negligence, and injury to life, body, or health. For slight negligence, liability is limited to foreseeable, typical damages and excludes indirect/consequential losses.

7.3 Limitation of Liability: To the maximum extent permitted by law, the Platform's total liability shall be limited to the total amount paid by the user to the Platform. The Platform shall not be liable for indirect, incidental, emotional, or consequential damages.

7.4 The Service is fantasy entertainment only. The Provider makes no warranties regarding content accuracy, suitability, or outcomes. The Customer uses the Service at their own risk.

8.1 The Platform reserves the right, but not the obligation, to monitor, review, moderate, restrict, remove, or refuse any content or interaction at any time, with or without notice, and at its sole discretion.

8.2 The Platform may suspend or terminate accounts, withhold balances, restrict access, or take any other action deemed appropriate in response to violations of these terms, suspected abuse, or legal risk, including cooperation with law enforcement authorities.

8.3 Personal data is processed in accordance with the Provider's Privacy Policy, compliant with GDPR. Chats may be monitored for quality and compliance purposes.

9.1 Right to Amend Terms: The Platform reserves the right to amend these terms at any time. Continued use of the Platform after changes take effect constitutes acceptance of the revised terms. Users who do not agree must discontinue use of the Platform immediately. It is the user's responsibility to review these terms periodically for updates.

9.2 These Terms are governed by the laws of Estonia, excluding UN sales law (CISG). This choice of law shall apply to the fullest extent permitted and shall not deprive the Customer of the protection afforded by mandatory provisions of the law of their habitual residence in an EU Member State.

9.3 If any provision is invalid, the remainder remains effective.

9.4 The European Commission's ODR platform is available at https://ec.europa.eu/odr for dispute resolution. The Provider is not obliged to participate in dispute settlement procedures before consumer arbitration boards.